Zelia Drumm has managed both commercial lines divisions and large commercial client accounts for the past 20 years. Zelia is familiar with all phases of management of commercial insurance divisions and brokerages. She forms part of a team that specializes in problem solving and communication and servicing of complex commercial insurance programs. Her in-depth knowledge of insurance products and the insurance market throughout Canada and the USA, as well as her network of contacts throughout the industry, provide her with an exceptional platform to support client inquiry and account needs.

Zelia has also been responsible for establishing policies and procedures and assisting in compliance enforcement and licensing implementation across Canada. Coupled with this, she provides in-depth coverage analysis of both existing and new business portfolios while continuing the insurance account administration and supporting both claims administration and settlement strategies. Zelia’s expertise ranges across all lines of insurance, including personal lines, specialty professional liability and other related coverages.